SHIPPING
SHIPPING INFORMATION
Order Processing
- We process orders Monday through Friday, excluding weekends and major holidays.
- Most orders ship within 1–3 business days after they’re processed.
- During high-volume periods (e.g., holidays or sales), please allow extra time for your order to be prepared for shipment.
Shipping Times
- Standard Delivery: Once shipped, packages typically take 2–4 weeks to arrive, depending on your location.
- International Locations: Some destinations may experience extended transit times due to customs clearance or local postal delays.
Note: We are continually working with our carriers to ensure the fastest and most reliable delivery possible. If you have questions about shipping times or status updates, please contact us at shopatnovaluxe@gmail.com.
Tracking Your Order
- When your order ships, you’ll receive a confirmation email containing a tracking link or number (where available).
- Use this link to see the most up-to-date information regarding your shipment’s progress.
What if My Order Doesn’t Arrive?
- If you don’t receive your order within 30 days after it ships, you’re eligible for a full refund.
- Just send us an email at shopatnovaluxe@gmail.com with your order details, and we’ll assist you promptly.
Customs, Duties, and Taxes
- Please note that international orders may be subject to customs fees or import taxes. Any such charges are the responsibility of the buyer, and we are not liable for delays caused by customs.
If you have any additional questions about shipping or delivery, feel free to reach out to us at shopatnovaluxe@gmail.com. We appreciate your patience and support, and we’ll do everything possible to ensure a smooth delivery experience.